Thursday, April 29, 2010

Conversion Tip: Making the Most of the Email Confirmation Thank you Page

Email sign-ups are a very common ways for businesses to capture a potential lead. Visitors who are interested in your product or services will likely take a step towards providing their email address to you.

Your job as a marketer in not complete when a visitor gives you’re your email address. You need to make sure that you provide proper scent (links, messages etc.) for them to engage with your site/content/brand etc.

Almost every contact with a potential customer provides a conversion opportunity i.e. an opportunity to engage them to view more content, products and /or sell. If you do not take advantage of that opportunity then you might miss out on many conversions that you could have had.

Email sign-up confirmation page is one such opportunity that is so often forgotten by the marketers. The main reason for that seems to be the use of 3rd party to manage your email subscription list. Often the small details are missed in a hurry to get the system live. I hope you are not making this mistake.
I am going to share two examples to illustrate my point.

Example 1: Missed Opportunity

This is from a site called Daily Checkout. I loved what they had to offer so I decided to sign up for their daily email.

After providing my email address on their site, here is an email that I got from them. (so far so good, though the “from” email address is the address of 3rd party they are using to manage their email list).

I clicked on the link to confirm my email subscription and I was taken to the page below:

That’s all I got. The title of the page shows me some other company’s name. I am sorry, which site did I sign up for? Where is the rest of the page? I want to look at more products on your site, how do I do that? MISSED OPPORTUNITY.

Example 2: Making the most of the thank you page.

This page provides a nice confirmation thank you page and also provides me a link to explore more content. Well Done.

What do you think? Do you have any examples of the email confirmation pages that totally miss the mark or the pages that do it perfectly? If yes, I would love to see them.

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Landing Page Optimization Analyst, at Red Ventures (Fort Mill, SC)

Friday, April 16, 2010

iPhone Analytics & Location Based Ad Targeting– Prohibited by Apple

App Analytics

It appears that, according to the new developer agreement, iPhone and iPad developers cannot use any 3rd party analytics application to collect any kind of iPhone or iPad usage data. According to the clause,
Device Data may not be provided or disclosed to a third party without Apple’s prior written consent. Accordingly, the use of third party software in Your Application to collect and send Device Data to a third party for processing or analysis is expressly prohibited.
(Source: Apple Changes Rules on iPhone App Analytics)

It is not clear what the “Device Data” actually means. Does it just cover the OS/Browser, screen size etc. or does it cover any data collected by the app?
However, based on an email from an iPhone developer, referenced in a blog post, it appears that this clause might cover pretty much any data collected via the applications.

> We’ve reviewed your
> application and determined that we cannot post this version of your iPhone
> application to the App Store. It is not appropriate for applications to
> gather user analytics. Specifically, you may not collect anonymous play
> data from a user’s game. A screenshot of this issue has been attached for
> your reference.
> In order for your application to be reconsidered for the App Store, please
> resolve this issue and upload your new binary to iTunes Connect.

Ad Targeting

Part of this clause is also a statement about location-based ad targeting.
“The use of location-based User Data for enabling targeted advertising in an Application is prohibited unless targeted advertising is the purpose of such Application (e.g., a geo-location coupon application).”

Some other great post on this topic are

Is this a step to control all advertising on iPhone and iPad? Is Apple is about to roll out its own iPhone and iPad analytics solution? Perhaps buy one of the existing vendors?

What are your thoughts?

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Friday, April 02, 2010

Three Paid Search Lessons Learned from Topeka Tourism Board

This morning I read a blog post titled "How Topeka Capitalized On Google's April Fools' Joke". In my opinion the only company that capitalized on this was Google not Topeka Tourism Board. There were three big mistakes Topeka made in trying to cash in on the Google’s April fools prank.

Hopefully, they did not lose a lot of money on this campaign and generated some awareness of Topeka. At least they got free placement on my blog.

There are three lessons to be learned from their mistakes:

  1. Determine the goals of your paid search - What is the purpose of your Paid Search Campaign? Make sure you are not attracting a lot of unqualified clicks. In this case the purpose of buying paid search was not clear. Just because a high volume on a keyword was happening does not mean all that traffic is qualified for your business.
  2. Define KPIs before you start spending money - Figure out how you will measure success. In this case they did not have any way to measure success. They listed number of impressions and clicks. So they paid for clicks but don’t know how many of them generated into anything of value? To me it seemed like that the visitors were tricked into clicking something but had no intention of visiting Topeka site. In other words they got a lot of unqualified visitors. I bet you that the bounce rate is huge (see my next point).
  3. Make sure your analytics setup is correct“Google” Mike, an Implementation Analyst on my team verified that the Google Analytics on their site is broken. One of the most glaring issues he found was the home page fires 2 page views per page view (i.e. it fires twice) so the reported bounce rate is lower than the actual bounce rate, which means it is wrong. In this case they are not getting the correct stats. Wrong web analytics implementation leads to wrong data and that leads to wrong decisions.

Comments? Questions?

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Thursday, April 01, 2010

Speaking at Search Marketing Exp (SMX) Toronto

I will be speaking at SMX Toronto next week. If you have not registered yet, you can still save $200 on your registration for SMX, Toronto.

The topic of my session will be “What is Search Analytics and Why Should I Care?” Below is an overview of the session:

Effective use of analytics solutions and processes significantly boosts click through, conversions, return on ad spend and dozens of other metrics that may be important to your organization. To benefit fully, you need to create meaningful action plans based on data.

Speakers in this session define and shed light on the growing discipline of “search analytics” providing case studies from their own successful analytics-driven search marketing action plans.

This session will be moderated by, Marco Bailetti, Sapient. Other speakers in this session are
  • Marko Hurst, MDH Studios
  • Jeff Quipp, Search Engine People
  • Alan K’necht, K’nechtology

Web Analytics Rock Star, and the author of Web Analytics 2.0 and Web Analytics An Hour a Day, Avinash Kaushik will be the keynote on Thursday, 8th April.

I look forward to meeting with you at SMX Toronto